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This program reviews what happens when an incident becomes a crisis. It stresses the need for a crisis management plan to support on scene emergency response activities, to get outside resources to help control the situation, and to manage the crisis.

This program covers:

• The role of the Emergency Manager
• Setting up the Emergency Operations Center
• Communications
• How the Crisis Management Team operates
• The role of the Public Information Officer
• Managing the media
• Media briefings
• Incident termination & recovery
• 29 minutes